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Subject: Following up on our pricing conversation Hi Dana, Thank you for making time yesterday — it was genuinely useful to hear how the operations team is handling intake volume ahead of the Q4 push. To recap what we discussed: • Your team is processing roughly 2,300 requests per month, with peaks around month-end. • The current bottleneck is manual triage, which costs about 11 hours per week. • You need SOC 2 documentation before procurement can move forward. I've attached the security packet and a revised proposal that reflects the 24-seat tier we talked about, including the onboarding workshop at no additional cost. Would Thursday at 10:00 or Friday at 14:30 work for a 30-minute walkthrough with your procurement lead? Best regards, Alex Moreau Enterprise Partnerships