AI Chatbot

Here's a version that keeps the specifics but drops the corporate tone: "Hi {{first_name}} — your refund of {{amount}} was approved on {{date}} and it's now with your bank. Most banks post it within 3–5 business days, though a few take up to 10. If it hasn't landed by {{deadline}}, reply here and I'll chase it with our payments team directly and give you a reference number." Two things I changed: the original opened with an apology that delayed the actual answer, and it used "processing window" where a date is clearer. Want a shorter variant for chat, or a version for the second follow-up?

"Refund of {{amount}} went out on {{date}} — banks usually post it in 3–5 business days. If it's not there by {{deadline}}, message me and I'll chase it."